Shipping Information

Chocolate & More Delights aims to dispatch all orders within 2 to 3 workdays of your purchase. All orders will be handed over to the shipping company DHL / Deutsche Post from Monday to Saturday. You will be notified via email should there be a delay in your delivery. Shipping might be restricted during the summer months when temperatures rise above 24 degrees Celsius. Our shipping charges are weight based and will be displayed before checkout.

EU-Delivery:

We currently ship to 26 countries in the European Union: Belgium, Denmark (except Färöer, Greenland), Estonia, Finland (except Åland), France (except overseas territories), Ireland, Italy (except Campione d’Italia, Livigno, San Marino, Vatican City), Latvia,  Lithuania, Luxembourg, Monaco, the Netherlands (except overseas territories), Austria, Poland, Portugal (except the Azores, Madeira), Sweden, Slovakia, Slovenia, Croatia, Spain (except Canary Islands, Ceuta, Melilla), Greece, Czech Republic, Hungary, Bulgaria, Malta, United Kingdom and Northern Ireland (except overseas territories).​​

National Delivery:

A flat rate applies for deliveries in Germany.

International Delivery:​

We would like the whole world to enjoy our exquisite chocolates, cookies, pastries and coffee and therefore we offer a Standard delivery service to Switzerland, Norway, Iceland, Serbia, Russia, Georgia, Ukraine, Turkey, Israel, USA, Canada, and Japan. The Premium shipping service is used for deliveries to Puerto Rico, Brazil, Argentina, United Arab Emirates, Qatar, Saudi Arabia, Singapore, Hong Kong, Malaysia, South Korea, Philippines, Australia and New Zealand. For deliveries to any other destination, please contact us for a quotation.

​​Express Delivery:

We are happy to assist you with Premium or Express delivery options, if you need your order urgently. Please contact us for details.

Insurance:

All Standard and Premium packages are insured and a claim can be filed with your local post office in case of damage. 

​​​​​​​Taxes, Duties & Transit Times:

Packages may be subject to custom duties or taxes on arrival depending on the postal regulations of your own country. Delivery times vary depending on your destination. The delivery times within Europe are approximately 3 to 10 workdays. Allow 10 to 18 workdays for deliveries to the USA and Canada, plus a maximum of 12 days for custom inspection. Deliveries to the Middle East and Asia may take 8 to 14 workdays. The shipping time frame provided for each destination is an estimate only. Once we have posted your package we have no control over how long it actually takes to be delivered.

Returns:

Due to the nature of our products we follow strictly a no-returns policy.

​Corporate Clients / Wholesale:

If you are looking for corporate gifts or if you are interested in retailing our products, please contact us via e-mail. We can assist you on the high volume requirements you may have.